Refund and Returns Policy

1. General Overview

This Refund and Returns Policy (the “Policy”) governs the procedures for returning products purchased from netnets (the “Store”). By placing an order, you agree to comply with the terms set out below.

2. Eligibility for Returns

2.1 Standard Returns

• Items must be returned within 30 calendar days from the date of delivery.
• Products must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (order number or receipt) is required.

2.2 Non‑returnable Items

• Personalized or custom‑made products.
• Perishable goods, downloadable software, and digital content.
• Items marked as “Final Sale” at the time of purchase.

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1(806)737-9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2 Shipping the Return

Once your request is approved, we will issue a Return Merchandise Authorization (RMA) number. You must include the RMA number on the outside of the package. Shipping costs for returning the item are the responsibility of the customer, unless the return is due to a defect or an error on our part.

4. Refunds

4.1 Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Refund Amount

• Full purchase price, including taxes, will be refunded for eligible returns.
• Original shipping charges are non‑refundable unless the return is a result of our error.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, follow the return procedure outlined in Section 3 and place a new order for the desired product.

6. Defective or Incorrect Items

For items that arrive damaged, defective, or not as described, contact us within 7 days of receipt. We will arrange a free return shipping label and either replace the item or issue a full refund, at your discretion.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues promptly.
• Follow the return instructions precisely, including the use of the RMA number.

8. Legal Disclaimer

The Store reserves the right to modify this Policy at any time without prior notice. This Policy does not affect your statutory rights under applicable consumer protection laws.

9. Contact Information

If you have questions about this Refund and Returns Policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: